Terms of Service
and Privacy Policy
Privacy Statement
Introduction
Grow Partnership Ltd. (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, and protect your personal data when you use our services or visit our website.
Data Controller
For the purposes of the General Data Protection Regulation (GDPR), the data controller is Grow Partnership Ltd.
Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Professional Information: Job title, company name, and industry.
- Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies.
- Communication Data: Messages, feedback, and responses to surveys.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Deliver our coaching services and manage your account.
- To Improve Our Services: Analyse how our services are used to enhance their quality.
- To Communicate with You: Send updates, newsletters, and marketing communications (you can opt out at any time).
- To Comply with Legal Obligations: Ensure compliance with applicable laws and regulations.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you have given explicit consent for a specific purpose.
- Contract: When processing is necessary for the performance of a contract with you.
- Legal Obligation: When processing is required to comply with legal obligations.
- Legitimate Interest: When processing is necessary for our legitimate interests, provided your rights do not override those interests.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Data Sharing
We do not share your personal data with third parties except:
- Service Providers: To perform functions on our behalf (e.g., IT services, payment processing) under strict confidentiality agreements.
- Legal Requirements: When required to comply with legal obligations or protect our rights.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data.
- Restriction: Request restriction of processing under certain conditions.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to another service provider.
Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Cookies
Our website uses cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email.
Contact Us
If you have any questions or concerns about this Privacy Statement or our data practices, please contact us at:
Grow Partnership Ltd.
Suite B, 327 Southchurch Road, Southend-on-Sea, Essex, SS1 2EP
Terms of Service
Introduction
Welcome to Grow Partnership Ltd. (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
Services
We provide business coaching and related services designed to help individuals and businesses achieve their goals. Our services may include one-to-one coaching sessions, group workshops, online courses, and access to various resources.
User Responsibilities
By using our services, you agree to:
- Provide accurate and complete information when requested.
- Use our services for lawful purposes only.
- Respect the confidentiality of all coaching sessions.
- Not share, reproduce, or distribute any proprietary materials provided during coaching sessions without our permission.
Payment and Fees
All fees for our services are outlined on our website or communicated directly to you. Payment is required in advance unless otherwise agreed. We accept various payment methods as indicated on our website.
Cancellations and Refunds
Coaching Sessions: If you need to cancel or reschedule a coaching session, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Workshops and Courses: Refund policies for workshops and courses will be specified at the time of registration. Generally, refunds are available if you cancel at least 7 days before the start date.
One-to-one Coaching: The coaching commitment is based on four sessions per month or a total of 48 per year for weekly coaching, or two sessions per month or 24 per year for fortnightly coaching. Our commitment to you is that your coach will be available for your selected coaching slot or an alternative during that week (if the coach’s diary allows) for the committed 48 sessions / 24 sessions per year. If you are unable to make the coaching slot but the coach is available, then that is your choice & no refund is due. However, if the coach is unavailable for your coaching session & no alternative is suitable for you then a refund for that portion of the month will be due to you within 30 days. This will only apply if, by this point, you haven’t already allotted more coaching sessions than committed due to their sometimes being five sessions / three sessions in one month.
Ninety-day planning sessions & long-term goal building sessions will replace one coaching session.
Occasionally your coaching session will need to be covered by an alternative coach.
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Confidentiality
We take your privacy and confidentiality seriously. All information shared during coaching sessions is confidential and will not be disclosed to third parties without your consent, except as required by law.
Intellectual Property
All content provided through our services, including text, graphics, logos, and software, is the property of Grow Partnership Ltd. or our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.
Limitation of Liability
Our services are provided on an “as is” basis. We make no guarantees regarding the results of our coaching services. To the fullest extent permitted by law, we disclaim all warranties, express or implied, and will not be liable for any damages arising from the use of our services.
Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Grow Partnership Ltd.
Suite B, 327 Southchurch Road,
Southend-on-Sea, Essex, SS1 2EP
